Appointment and Office Policies

To serve you better, we would like to give you an overview of our office policies before your visit. Due to the Canadian Personal Privacy Act (see our privacy policy), we are unable to access any specific information from your dental insurance company regarding your dental plan. It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations, although we would be happy to help you understand your insurance better and answer any questions you may have.

We also extend the option of direct billing (also called assignment) for those insurance plans that allow for it. A valid credit card must be on file.

As a courtesy, we send out emails, texts or phone calls based on your preferences to you 2-3 weeks before your next appointment is due. We make reminder calls, emails or texts two days before all appointments. Although we will make every effort to contact you before any appointment, it is your responsibility to ensure that you will be at your appointment.

Due to continuous high demand for prime appointment times, we require a minimum of two business days’ notice per appointment should you need to reschedule or cancel your appointment. Where insufficient notice is given, a missed appointment fee may be charged to you, or we may require you to prepay to reserve your next appointment.

Do You Have Questions About Our Appointment or Office Policies?
Please give us a Call!